Accomplished and energetic manager with a solid history of achievement in business operations, sales, and customer relations. Motivated leader with strong organizational and decision-making abilities. Skills include planning, inventory management, teamwork, sales, and customer service.
Clinic/Operations Manager
Persona Doctors, Maryland and Virginia
October 2013 – April 2020
Managed clinic operations and customer service for a multi-location weight-loss business. Responsibilities included staff and patient scheduling, patient care coordination, new patient consultation and sign up, OSHA and HIPAA compliance, inventory control and ordering (medical & office), loss prevention, customer service resolution, vendor and service contracts, data tracking, and location performance metrics.
Wireless Sales Professional/Store Manager
Verizon Wireless, Frederick, MD
July 2011 – October 2013
Top regional sales professional, responsible for day-to-day store operations and sales, including opening/closing, inventory control, cash management, and various office/administrative duties for multiple locations. Acknowledged as a top-rated customer care professional and technical problem solver. Worked with customers to discover and purchase new products by engaging and educating them with product and accessory demonstrations.
Client Care Specialist
CAST (Center for Autism Services and Treatment), Germantown, MD
July 2010 – July 2011
Responsible for one-on-one behavioral training and modification with children and adolescents with Autistic Spectrum Disorder (ASD). Proficient in interpersonal skills required to recognize and support client challenges with social skills, repetitive behaviors, speech and nonverbal communication.
Millersville University, Millersville, PA
Graduated 2005
Bachelor of Arts
Major: Sociology with Criminology concentration
Minor: Environmental Hazards and Emergency Management
Clinic/Operations Manager
Persona Doctors, Maryland and Virginia
October 2013 – April 2020
» Responsible for overseeing 60 employees in eight clinic locations across Maryland and Virginia, including client services, sales, logistics management, staff training, payroll, and human resources.
» Managed clinical operations including new patient consultation and onboarding, OSHA and HIPAA compliance, staff and patient scheduling, and pharmacy inventory control.
» Supervised business support services which included monitoring and responding to notices on multiple media platforms (Better Business Bureau, Yelp, Google, Facebook, and Twitter).
» Helped coordinate public relations efforts with organizers and vendors for community functions including the NBC4 Health & Fitness Expo and Marine Corps Marathon.
» Conducted business analysis and prepared reports, financial statements, and invoices using word processing, spreadsheet, database, and business management software.
» Worked with executive leadership to plan a Covid-19 course of action for the company and customers, setting up virtual
Wireless Sales Professional/Store Manager
Verizon Wireless, Frederick, MD
July 2011 – October 2013
» Responsible for day-to-day store operations and sales, including opening and closing multiple locations.
» Recognized as a top-tier customer care professional, promoted to shift leader and part-time manager of multiple locations.
» Confer with customers to discuss their mobile phone options and goals to find the right plan and services.
» Kept current with rapidly changing telecommunications market to better inform customers and make suggestions for company profit and service enhancements.
» Submitted detailed and accurate orders and assisted customers with setup and service.
» Develop and maintain professional, collaborative relationships with co-workers and supervisors.
Client Care Specialist
CAST (Center for Autism Services and Treatment), Germantown, MD
July 2010 – July 2011
» Responsible for one-on-one behavioral training and modification with children and adolescents on the autism spectrum.
» Responsible for observation and data tracking to provide to psychiatric care personnel to continuously provide the best possible care plan for clients.
» Proficient in interpersonal skills required to diffuse and de-escalate potentially harmful situations with clients’ interactions in groups or the public.
» Highly patient and composed when faced with difficult situations and/or obstacles, maintaining level-headed and objective approach to conflict.
18444 Stone Hollow Dr
Germantown MD 20874
Email: sedley3183@yahoo.com
Phone: +1 (240) 778-8095